extended service on the Smart Keyboard for iPad Pro to address
Apple says it will service “functional issues” on Smart
Keyboards for the iPad Pro for up to three years, according to
internal memos sent to Apple stores and service providers
The company, in
the memo sent last week, acknowledged that some Smart Keyboard
owners experienced stuck or unresponsive keys as well as
non-working Smart Connectors. Apple says it will fix any
qualifying keyboards free of charge within three years of the
date of purchase. The company will also give a refund to any
customer who already paid for service on a Smart Keyboard.
News of the
memo first surfaced early today. MacRumors recommends
request service through a senior AppleCare adviser because
some Apple support employees may be unaware of the new policy.
Apple makes Smart Keyboards for
both the 9.7-inch and 12.9-inch iPad Pro. The iPad add-ons
retail for $150 and $170 respectively.
larger iPad Pro debuted in November 2015, with prices
ranging from $800 to $1,300 depending on storage and cellular
Apple released the 9.7-inch iPad Pro a few months later at
a starting price of around $600.